Returns & Exchanges

At Reiwatakiya UK, we want you to be completely satisfied with your beauty haul. If you are not happy with your purchase, you can return unopened and unused items in their original packaging within 14 days of delivery.

1

Initiate Your Return

Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization.

2

Pack Securely

Ensure the items are in their original, unopened condition and pack them securely in a sturdy box to prevent damage during transit.

3

Ship the Package

Affix the provided return label or address the package to our UK warehouse and drop it off at your nearest authorized postal service point.

4

Receive Your Refund

Once our team inspects the returned products, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing