Frequently Asked Questions

Everything you need to know about shopping with Reiwatakiya UK

Are all your products authentic?

Yes, we guarantee that all our beauty and skincare products are 100% authentic, sourced directly from reputable manufacturers and authorized distributors in Japan and across Asia.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days. We also offer express delivery options which arrive within 1-2 business days for orders placed before our daily cutoff time.

What is your return policy for beauty products?

Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of delivery.

Do you offer international shipping?

Currently, Reiwatakiya UK focuses on serving customers within the United Kingdom. Please check our shipping page for any recent updates regarding international destinations.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.